Programs that grow with your child.
Our Mission
At New Step, our mission is to support individuals and families through every stage of growth by offering personalized, compassionate, and practical services that build communication, independence, relationships, and meaningful life skills—one new step at a time.
Recognizing Every Individual’s Strengths
We recognize that every individual brings a unique profile of strengths, needs, and ways of learning. Our role is to thoughtfully support areas of challenge while building on existing strengths, helping students develop skills, confidence, and flexibility.
Through individualized planning and collaborative support, we aim to minimize barriers, promote independence, and empower each person to reach their fullest potential.
Building Relationships First
At New Step Consultation, every session begins with intentional relationship-building. By creating a sense of trust, safety, and connection, we help students feel regulated, engaged, and ready to learn. This foundation allows our team to better understand each student’s communication style and needs, maximizing their ability to learn, participate, and make meaningful progress.
Hands-On Leadership & Continuity of Care
Our Executive Director, Tahnee Lam, and her senior team members remain closely involved in each student’s program and is deeply familiar with their goals, progress, and needs. This level of oversight allows for thoughtful guidance, consistency across the team, and, when appropriate, hands-on involvement to support students and staff—ensuring high-quality, individualized care at every step.
Experience and Expertise
30+ years of combined experience
We have supported over 500 individuals — neurotypical, gifted, and neurodiverse — from early childhood through
adulthood.
What Sets New Step Apart?
A rare combination of behavioural and relationship-based expertise
Intervention guided by a Board Certified Behaviour Analyst (BCBA), alongside developmental support provided by a Relationship Development Intervention® (RDI®)–certified consultant
Each student’s program at New Step is closely monitored by our Executive Director, Tahnee Lam, M.A., who is also one of only 13 RDI® Program Consultants serving families in British Columbia.
Our senior consultants are listed as Category A providers on British Columbia’s MCFD Autism Service Provider Registry (RASP)
Program Benefits
Selected programs* include complimentary parent training and consultation meetings with our Executive Director
High standards of staff performance, training, and ongoing professional development
Extensive access to intervention materials, including online resources and in-clinic hands-on materials